Refund policy

Damages and issues
Please inspect your order upon reception and contact us at contact@thelunarchapter.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At this time, we do not offer exchanges for bookmarks or stationery items. However, if you experience any issues, we encourage you to reach out at contact@thelunarchapter.com so we can help.

Refunds

We handle return inquiries on a case-by-case basis with the goal of ensuring our customers are happy and confident in their purchases. Each item is handmade with care and carefully inspected before shipping. If something isn’t quite right, we’re here to make it right.

Please reach out to us at contact@thelunarchapter.com with your concern, and we’ll work together to find a fair solution. We appreciate kindness, honesty, and patience—and we promise to return that in kind.