FAQ

Frequently Asked Questions

Where do you ship from?

We ship from Ontario, Canada.

Do you ship internationally?

Yes! We're proud to offer worldwide shipping.

How long is the processing and shipping time?

Processing time is 1-3 business days. During new launches, sales, or busy periods, processing times may extend to 3–5 business days. Check here for our full shipping and processing time!

Do you do custom orders?

Yes! Email us at contact@thelunarchapter.com with details of the custom order you are looking for.

Do you sell wholesale?

Yes! Email us at contact@thelunarchapter.com for more details.

Will I be charged custom fees?

International buyers may be charged import taxes, duties, or VAT upon delivery, depending on your country's regulations. These are the responsibility of the buyers. We do not include these fees in our prices or shipping.

What is your return or exchange policy?

Check here for our return and exchange policy!

I have another question!

We're happy to help! Reach out to us via the contact page or send us an email - contact@thelunarchapter.com